Inbound Chat Scheduling Coordinator

High standards of customer satisfaction and accuracy define our success at Brightwater Career Solutions. We are seeking an attentive Inbound Chat Scheduling Coordinator to join our customer care operations specializing in recruitment operations, HR candidate intake and scheduling with weekend & evening shifts (high flexibility).

Position Overview

• Role: Inbound Chat Scheduling Coordinator (Weekend & Evening Shifts (High Flexibility))
• Hiring Organization: Brightwater Career Solutions
• Sector Focus: Specialized in recruitment operations, HR candidate intake and scheduling (talent acquisition support).
• Hourly Compensation: $28.00 – $39.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Mississippi (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.

Service Excellence Standards

• Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
• Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
• Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
• Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.

Day-to-Day Responsibilities

• Maintain clean calendar logs and immediately notify consultants of rescheduled or cancelled meetings.
• Schedule virtual discovery appointments on team calendars according to consultant availability.
• Follow up with prospective clients who requested information but have not yet selected an appointment slot.
• Interact with interested inbound prospects through live website chat and text inquiry channels.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
• Fast text typing (40+ WPM)
• Accurate contact data verification
• Digital calendar scheduling (Calendly / Google)
• Lead status tracking
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: Is phone calling or cold outreach required in this role?
A: No. This position is strictly non-phone digital communication, conducted entirely through live webchat, direct messaging, email, and cloud database entry.

Q: What documentation is required to complete remote verification?
A: Standard proof of legal authorization to work in your resident country is required during virtual onboarding, along with direct deposit details for payroll setup.

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