Social Media Customer Engagement Rep

High standards of customer satisfaction and accuracy define our success at Riverton Career Group. We are seeking an attentive Social Media Customer Engagement Rep to join our customer care operations specializing in cybersecurity monitoring and trust & safety operations with weekend & evening shifts (high flexibility).

Position Overview

• Role: Social Media Customer Engagement Rep (Weekend & Evening Shifts (High Flexibility))
• Hiring Organization: Riverton Career Group
• Sector Focus: Specialized in cybersecurity monitoring and trust & safety operations (platform safety and moderation).
• Hourly Compensation: $27.00 – $37.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Dallas-Fort Worth, TX (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.

Service Excellence Standards

• Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
• Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
• Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
• Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.

Day-to-Day Responsibilities

• Follow simple response guides to assist customers with account questions.
• Track daily conversation volumes and conversion rates via user-friendly dashboard tools.
• Provide product details, answer simple questions, and guide users through sign-up links.
• Monitor comment feeds on sponsored social posts to answer basic customer inquiries.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
• Social tone & conversational charm
• Customer engagement & brand warmth
• Quick product information recall
• Social media messaging (Facebook, Instagram, WhatsApp)
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Can I do this work using only a smartphone or tablet?
A: Yes. Many of our digital messaging and entry-level support assignments are fully optimized for modern mobile browsers, tablets (iPad/Android), and laptops, provided you have a stable internet connection.

Q: Can I work from a shared workspace, library, or home office?
A: You may work from any secure, quiet location with dependable private Wi-Fi that allows you to maintain focus and safeguard customer confidentiality.

Ready to get started? Click Apply Now below to access the verified direct application portal for Riverton Career Group.