Remote Speech-to-Text Transcription Clerk
High standards of customer satisfaction and accuracy define our success at Golden Peak Staffing. We are seeking an attentive Speech-to-Text Transcription Clerk to join our customer care operations specializing in automotive support and digital dealership customer care with entry level with 100% paid training.
Position Overview
- Role: Speech-to-Text Transcription Clerk (Entry Level with 100% Paid Training)
- Hiring Organization: Golden Peak Staffing
- Sector Focus: Specialized in automotive support and digital dealership customer care (automotive customer solutions).
- Hourly Compensation: $27.00 – $37.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (New Mexico (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
Service Excellence Standards
- Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
- Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
- Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
- Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.
Day-to-Day Responsibilities
- Deliver completed transcripts in required formats (DOCX, SRT, TXT) via secure cloud uploads.
- Adhere strictly to style guidelines and confidentiality requirements for all client audio files.
- Conduct quick online reference searches to verify medical, legal, or industry-specific proper nouns.
- Listen to recorded audio and video files and accurately transcribe dialogue into written text formats.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
- Audio playback software & hotkeys
- Time-stamping precision
- Fast typing speed (55+ WPM)
- Speaker identification tagging
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in New Mexico (Remote) (NM, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Online Transcription & Typist Associate
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Audio playback software & hotkeys and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: What happens if I encounter technical issues during my shift?
A: A dedicated internal technical support team is available via real-time messaging channels to assist with password resets, software access, and system troubleshooting.
Q: What minimum internet download speed is required?
A: A standard broadband or mobile Wi-Fi connection with at least 15 Mbps download speed is recommended for smooth real-time chat ticketing and cloud database updates.
Ready to get started? Click Apply Now below to access the verified direct application portal for Golden Peak Staffing.
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