Digital Captioning & Transcription Agent

Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Harbor Bridge Workforce values your transferable interpersonal skills for our Digital Captioning & Transcription Agent opening featuring no degree or prior experience required.

Position Overview

• Role: Digital Captioning & Transcription Agent (No Degree or Prior Experience Required)
• Hiring Organization: Harbor Bridge Workforce
• Sector Focus: Specialized in digital health, telehealth coordination and patient care (virtual health communications).
• Hourly Compensation: $26.00 – $36.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (New York (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: No college degree or prior experience required — comprehensive paid training provided from day one.

How Your Background Translates to This Role

• Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
• Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
• Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
• Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.

Primary Duties & Core Execution

• Edit machine-generated transcripts for terminology precision, speaker identification, and punctuation.
• Apply accurate time-stamps to speaker changes and key dialogue transitions.
• Deliver completed transcripts in required formats (DOCX, SRT, TXT) via secure cloud uploads.
• Adhere strictly to style guidelines and confidentiality requirements for all client audio files.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: No college degree or prior experience required — comprehensive paid training provided from day one.
• Researching unfamiliar terminology
• Listening comprehension
• Audio playback software & hotkeys
• Time-stamping precision
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: Is phone calling or cold outreach required in this role?
A: No. This position is strictly non-phone digital communication, conducted entirely through live webchat, direct messaging, email, and cloud database entry.

Q: What documentation is required to complete remote verification?
A: Standard proof of legal authorization to work in your resident country is required during virtual onboarding, along with direct deposit details for payroll setup.

Ready to get started? Click Apply Now below to access the verified direct application portal for Harbor Bridge Workforce.