Digital Captioning & Transcription Agent

Step into the modern digital workspace with Riverton Career Group as a Digital Captioning & Transcription Agent. Operating within cybersecurity monitoring and trust & safety operations, this role provides hands-on mastery of leading cloud tools and flexible hours (part-time or full-time).

Position Overview

• Role: Digital Captioning & Transcription Agent (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Riverton Career Group
• Sector Focus: Specialized in cybersecurity monitoring and trust & safety operations (platform safety and moderation).
• Hourly Compensation: $26.00 – $36.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Rhode Island (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

Modern Software Stack & Collaboration Tools

• Cloud Workspace: Google Workspace and cloud spreadsheets for daily logging and verification.
• Ticketing & Support Portals: Modern helpdesk interfaces with searchable macro libraries and response playbooks.
• Team Channels: Asynchronous Slack and messaging spaces for quick supervisor check-ins and peer advice.
• Security Protocols: Secure, two-factor authenticated web portals ensuring safe customer data handling.

Daily Operational Duties

• Conduct quick online reference searches to verify medical, legal, or industry-specific proper nouns.
• Listen to recorded audio and video files and accurately transcribe dialogue into written text formats.
• Submit finalized transcript documents within designated turnaround timeframes.
• Review transcribed drafts against audio tracks to achieve 99%+ verbatim accuracy benchmarks.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Fast typing speed (55+ WPM)
• Speaker identification tagging
• Self-motivated pacing
• Grammar, spelling & punctuation
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Ready to get started? Click Apply Now below to access the verified direct application portal for Riverton Career Group.