Remote Social Media Customer Engagement Rep
Transparent pay and dependable compensation are cornerstones of our employment model at Granite Hill Staffing. We are actively hiring a Social Media Customer Engagement Rep offering entry level with 100% paid training with verified hourly rates.
Position Overview
- Role: Social Media Customer Engagement Rep (Entry Level with 100% Paid Training)
- Hiring Organization: Granite Hill Staffing
- Sector Focus: Specialized in commercial software licensing and IT help desk routing (commercial IT coordination).
- Hourly Compensation: $26.00 – $36.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Washington (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
Earnings & Financial Rewards Structure
- Base Starting Wage: Guaranteed $26.00 to $36.00 per hour based on scheduled shift hours.
- Disbursement Reliability: 100% direct deposit processed every Friday morning with accessible digital pay stubs.
- Peak Incentive Bonuses: Opportunity to earn $2.00 to $4.00/hr additional premium pay during high-volume windows.
- Equipment Reimbursement: Eligible for monthly internet stipend and technology expense credits.
Key Operational Requirements
- Assist in identifying trending product questions across Facebook, Instagram, and webchat.
- Maintain friendly and prompt brand representation across digital messaging channels.
- Route complex service complaints from social channels to senior resolution teams.
- Respond to incoming customer inquiries and social media direct messages in real time.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
- Basic smartphone/laptop navigation
- Simple link sharing & guidance
- Fast typing (35+ WPM)
- Direct message response etiquette
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Washington (Remote) (WA, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Social Media Live Chat Representative
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Basic smartphone/laptop navigation and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: What happens if I encounter technical issues during my shift?
A: A dedicated internal technical support team is available via real-time messaging channels to assist with password resets, software access, and system troubleshooting.
Q: What minimum internet download speed is required?
A: A standard broadband or mobile Wi-Fi connection with at least 15 Mbps download speed is recommended for smooth real-time chat ticketing and cloud database updates.
Ready to get started? Click Apply Now below to access the verified direct application portal for Granite Hill Staffing.
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