Remote Social Media Sales Representative
High standards of customer satisfaction and accuracy define our success at Crescent Talent Group. We are seeking an attentive Social Media Sales Representative to join our customer care operations specializing in direct-to-consumer retail and subscription brands with competitive hourly pay + remote stipend.
Position Overview
- Role: Social Media Sales Representative (Competitive Hourly Pay + Remote Stipend)
- Hiring Organization: Crescent Talent Group
- Sector Focus: Specialized in direct-to-consumer retail and subscription brands (consumer brand engagement).
- Hourly Compensation: $28.00 – $38.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Pennsylvania (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Top-tier compensation package with performance incentives and home equipment allowance.
Service Excellence Standards
- Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
- Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
- Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
- Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.
Day-to-Day Responsibilities
- Assist in identifying trending product questions across Facebook, Instagram, and webchat.
- Maintain friendly and prompt brand representation across digital messaging channels.
- Route complex service complaints from social channels to senior resolution teams.
- Respond to incoming customer inquiries and social media direct messages in real time.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Top-tier compensation package with performance incentives and home equipment allowance.
- Basic smartphone/laptop navigation
- Simple link sharing & guidance
- Fast typing (35+ WPM)
- Direct message response etiquette
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Pennsylvania (Remote) (PA, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Social Media Live Chat Representative
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Basic smartphone/laptop navigation and your preferred weekly schedule.
Frequently Asked Questions
Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.
Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.
Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.
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