Social Media Customer Engagement Rep

High standards of customer satisfaction and accuracy define our success at Bayshore Workforce Solutions. We are seeking an attentive Social Media Customer Engagement Rep to join our customer care operations specializing in real estate technology, property management and tenant portals with flexible hours (part-time or full-time).

Position Overview

• Role: Social Media Customer Engagement Rep (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Bayshore Workforce Solutions
• Sector Focus: Specialized in real estate technology, property management and tenant portals (proptech digital operations).
• Hourly Compensation: $25.00 – $35.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (United Kingdom (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

Service Excellence Standards

• Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
• Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
• Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
• Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.

Day-to-Day Responsibilities

• Assist in identifying trending product questions across Facebook, Instagram, and webchat.
• Maintain friendly and prompt brand representation across digital messaging channels.
• Route complex service complaints from social channels to senior resolution teams.
• Respond to incoming customer inquiries and social media direct messages in real time.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Basic smartphone/laptop navigation
• Simple link sharing & guidance
• Fast typing (35+ WPM)
• Direct message response etiquette
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Can I choose my own working hours (part-time vs full-time)?
A: Yes. Shifts are available across morning, afternoon, evening, and weekend windows. You can customize your schedule between 15 to 40 hours per week depending on availability.

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Ready to get started? Click Apply Now below to access the verified direct application portal for Bayshore Workforce Solutions.