Inbound Chat Scheduling Coordinator

High standards of customer satisfaction and accuracy define our success at Lakeside Career Partners. We are seeking an attentive Inbound Chat Scheduling Coordinator to join our customer care operations specializing in insurance customer support and claims intake assistance with weekend & evening shifts (high flexibility).

Position Overview

• Role: Inbound Chat Scheduling Coordinator (Weekend & Evening Shifts (High Flexibility))
• Hiring Organization: Lakeside Career Partners
• Sector Focus: Specialized in insurance customer support and claims intake assistance (intake customer coordination).
• Hourly Compensation: $28.00 – $39.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (West Virginia (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.

Service Excellence Standards

• Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
• Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
• Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
• Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.

Day-to-Day Responsibilities

• Maintain clean calendar logs and immediately notify consultants of rescheduled or cancelled meetings.
• Schedule virtual discovery appointments on team calendars according to consultant availability.
• Follow up with prospective clients who requested information but have not yet selected an appointment slot.
• Interact with interested inbound prospects through live website chat and text inquiry channels.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
• Fast text typing (40+ WPM)
• Accurate contact data verification
• Digital calendar scheduling (Calendly / Google)
• Lead status tracking
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: How fast can I start working after completing the application?
A: Applications are reviewed on a rolling daily basis. Qualified candidates typically receive orientation credentials and shift selection access within 2 to 5 business days.

Q: Is paid time off (PTO) provided for active contractors and associates?
A: Associates accrue personal flexibility days and holiday scheduling credits starting after their first 30 days of active shift completion.

Ready to get started? Click Apply Now below to access the verified direct application portal for Lakeside Career Partners.