Online Chat Appointment Coordinator

Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Granite Hill Staffing values your transferable interpersonal skills for our Online Chat Appointment Coordinator opening featuring weekend & evening shifts (high flexibility).

Position Overview

• Role: Online Chat Appointment Coordinator (Weekend & Evening Shifts (High Flexibility))
• Hiring Organization: Granite Hill Staffing
• Sector Focus: Specialized in commercial software licensing and IT help desk routing (commercial IT coordination).
• Hourly Compensation: $28.00 – $39.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (New Jersey (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.

How Your Background Translates to This Role

• Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
• Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
• Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
• Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.

Primary Duties & Core Execution

• Ask straightforward qualification questions to confirm prospect eligibility for remote consultations.
• Update lead statuses and qualification notes in CRM databases (HubSpot, Salesforce, or Google Sheets).
• Maintain clean calendar logs and immediately notify consultants of rescheduled or cancelled meetings.
• Schedule virtual discovery appointments on team calendars according to consultant availability.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
• Timezone conversion awareness
• Conversational qualification skills
• Fast text typing (40+ WPM)
• Accurate contact data verification
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: How fast can I start working after completing the application?
A: Applications are reviewed on a rolling daily basis. Qualified candidates typically receive orientation credentials and shift selection access within 2 to 5 business days.

Q: Is paid time off (PTO) provided for active contractors and associates?
A: Associates accrue personal flexibility days and holiday scheduling credits starting after their first 30 days of active shift completion.

Ready to get started? Click Apply Now below to access the verified direct application portal for Granite Hill Staffing.