Online Chat Appointment Coordinator

Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Stonegate Workforce Group values your transferable interpersonal skills for our Online Chat Appointment Coordinator opening featuring weekend & evening shifts (high flexibility).

Position Overview

• Role: Online Chat Appointment Coordinator (Weekend & Evening Shifts (High Flexibility))
• Hiring Organization: Stonegate Workforce Group
• Sector Focus: Specialized in supply chain logistics, freight tracking and dispatch care (logistics operational care).
• Hourly Compensation: $28.00 – $39.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Atlanta, GA (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.

How Your Background Translates to This Role

• Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
• Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
• Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
• Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.

Primary Duties & Core Execution

• Ask straightforward qualification questions to confirm prospect eligibility for remote consultations.
• Update lead statuses and qualification notes in CRM databases (HubSpot, Salesforce, or Google Sheets).
• Maintain clean calendar logs and immediately notify consultants of rescheduled or cancelled meetings.
• Schedule virtual discovery appointments on team calendars according to consultant availability.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
• Timezone conversion awareness
• Conversational qualification skills
• Fast text typing (40+ WPM)
• Accurate contact data verification
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: What happens if I encounter technical issues during my shift?
A: A dedicated internal technical support team is available via real-time messaging channels to assist with password resets, software access, and system troubleshooting.

Q: What minimum internet download speed is required?
A: A standard broadband or mobile Wi-Fi connection with at least 15 Mbps download speed is recommended for smooth real-time chat ticketing and cloud database updates.

Ready to get started? Click Apply Now below to access the verified direct application portal for Stonegate Workforce Group.