Remote Inbound Chat Scheduling Coordinator
High standards of customer satisfaction and accuracy define our success at Granite Hill Staffing. We are seeking an attentive Inbound Chat Scheduling Coordinator to join our customer care operations specializing in commercial software licensing and IT help desk routing with entry level with 100% paid training.
Position Overview
- Role: Inbound Chat Scheduling Coordinator (Entry Level with 100% Paid Training)
- Hiring Organization: Granite Hill Staffing
- Sector Focus: Specialized in commercial software licensing and IT help desk routing (commercial IT coordination).
- Hourly Compensation: $27.00 – $38.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Ohio (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
Service Excellence Standards
- Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
- Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
- Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
- Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.
Day-to-Day Responsibilities
- Send digital calendar invites, confirmation emails, and automated SMS appointment reminders.
- Review daily scheduling capacity across different time zones to optimize calendar bookings.
- Ask straightforward qualification questions to confirm prospect eligibility for remote consultations.
- Update lead statuses and qualification notes in CRM databases (HubSpot, Salesforce, or Google Sheets).
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
- Professional demeanor via chat
- Polite persuasion & clarity
- Timezone conversion awareness
- Conversational qualification skills
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Ohio (Remote) (OH, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Remote Chat Appointment Setter
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Professional demeanor via chat and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: What happens if I encounter technical issues during my shift?
A: A dedicated internal technical support team is available via real-time messaging channels to assist with password resets, software access, and system troubleshooting.
Q: What minimum internet download speed is required?
A: A standard broadband or mobile Wi-Fi connection with at least 15 Mbps download speed is recommended for smooth real-time chat ticketing and cloud database updates.
Ready to get started? Click Apply Now below to access the verified direct application portal for Granite Hill Staffing.
Confirm Your Qualification for Inbound Chat Scheduling Coordinator
Immediate hire position ($27–$38/hr). Verify your hardware and availability below.
Ready to Start Your Remote Career?
Positions for Inbound Chat Scheduling Coordinator are filled on a first-come basis. Apply now to begin your onboarding.
Apply Now — Immediate Start