Online Chat Appointment Coordinator

Step into the modern digital workspace with Brookstone Talent Network as a Online Chat Appointment Coordinator. Operating within food service logistics and grocery delivery support, this role provides hands-on mastery of leading cloud tools and entry level with 100% paid training.

Position Overview

• Role: Online Chat Appointment Coordinator (Entry Level with 100% Paid Training)
• Hiring Organization: Brookstone Talent Network
• Sector Focus: Specialized in food service logistics and grocery delivery support (digital grocery fulfillment).
• Hourly Compensation: $27.00 – $38.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (North Carolina (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.

Modern Software Stack & Collaboration Tools

• Cloud Workspace: Google Workspace and cloud spreadsheets for daily logging and verification.
• Ticketing & Support Portals: Modern helpdesk interfaces with searchable macro libraries and response playbooks.
• Team Channels: Asynchronous Slack and messaging spaces for quick supervisor check-ins and peer advice.
• Security Protocols: Secure, two-factor authenticated web portals ensuring safe customer data handling.

Daily Operational Duties

• Follow up with prospective clients who requested information but have not yet selected an appointment slot.
• Interact with interested inbound prospects through live website chat and text inquiry channels.
• Send digital calendar invites, confirmation emails, and automated SMS appointment reminders.
• Review daily scheduling capacity across different time zones to optimize calendar bookings.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Full step-by-step digital training academy provided with dedicated 1-on-1 mentorship.
• Digital calendar scheduling (Calendly / Google)
• Lead status tracking
• Professional demeanor via chat
• Polite persuasion & clarity
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Can I choose my own working hours (part-time vs full-time)?
A: Yes. Shifts are available across morning, afternoon, evening, and weekend windows. You can customize your schedule between 15 to 40 hours per week depending on availability.

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Ready to get started? Click Apply Now below to access the verified direct application portal for Brookstone Talent Network.