Remote Inbound Chat Scheduling Coordinator
High standards of customer satisfaction and accuracy define our success at Golden Peak Staffing. We are seeking an attentive Inbound Chat Scheduling Coordinator to join our customer care operations specializing in automotive support and digital dealership customer care with competitive hourly pay + remote stipend.
Position Overview
- Role: Inbound Chat Scheduling Coordinator (Competitive Hourly Pay + Remote Stipend)
- Hiring Organization: Golden Peak Staffing
- Sector Focus: Specialized in automotive support and digital dealership customer care (automotive customer solutions).
- Hourly Compensation: $29.00 – $40.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Remote US (Pacific Time Zone / PST)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Top-tier compensation package with performance incentives and home equipment allowance.
Service Excellence Standards
- Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
- Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
- Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
- Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.
Day-to-Day Responsibilities
- Maintain clean calendar logs and immediately notify consultants of rescheduled or cancelled meetings.
- Schedule virtual discovery appointments on team calendars according to consultant availability.
- Follow up with prospective clients who requested information but have not yet selected an appointment slot.
- Interact with interested inbound prospects through live website chat and text inquiry channels.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Top-tier compensation package with performance incentives and home equipment allowance.
- Fast text typing (40+ WPM)
- Accurate contact data verification
- Digital calendar scheduling (Calendly / Google)
- Lead status tracking
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
This position is approved for 100% remote telecommute across all US time zones (Eastern, Central, Mountain, Pacific). Core shift windows are flexible, allowing associates to select hours that seamlessly fit their local schedule.
💡 Fast-Track Application Advice for Remote Chat Appointment Setter
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Fast text typing (40+ WPM) and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: What happens if I encounter technical issues during my shift?
A: A dedicated internal technical support team is available via real-time messaging channels to assist with password resets, software access, and system troubleshooting.
Q: What minimum internet download speed is required?
A: A standard broadband or mobile Wi-Fi connection with at least 15 Mbps download speed is recommended for smooth real-time chat ticketing and cloud database updates.
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