Online Chat Appointment Coordinator

Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Brightwater Career Solutions values your transferable interpersonal skills for our Online Chat Appointment Coordinator opening featuring flexible hours (part-time or full-time).

Position Overview

• Role: Online Chat Appointment Coordinator (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Brightwater Career Solutions
• Sector Focus: Specialized in recruitment operations, HR candidate intake and scheduling (talent acquisition support).
• Hourly Compensation: $26.00 – $37.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Rhode Island (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

How Your Background Translates to This Role

• Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
• Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
• Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
• Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.

Primary Duties & Core Execution

• Follow up with prospective clients who requested information but have not yet selected an appointment slot.
• Interact with interested inbound prospects through live website chat and text inquiry channels.
• Send digital calendar invites, confirmation emails, and automated SMS appointment reminders.
• Review daily scheduling capacity across different time zones to optimize calendar bookings.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Digital calendar scheduling (Calendly / Google)
• Lead status tracking
• Professional demeanor via chat
• Polite persuasion & clarity
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: Is phone calling or cold outreach required in this role?
A: No. This position is strictly non-phone digital communication, conducted entirely through live webchat, direct messaging, email, and cloud database entry.

Q: What documentation is required to complete remote verification?
A: Standard proof of legal authorization to work in your resident country is required during virtual onboarding, along with direct deposit details for payroll setup.

Ready to get started? Click Apply Now below to access the verified direct application portal for Brightwater Career Solutions.