Online Chat Appointment Coordinator

Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Lakeside Career Partners values your transferable interpersonal skills for our Online Chat Appointment Coordinator opening featuring flexible hours (part-time or full-time).

Position Overview

• Role: Online Chat Appointment Coordinator (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Lakeside Career Partners
• Sector Focus: Specialized in insurance customer support and claims intake assistance (intake customer coordination).
• Hourly Compensation: $26.00 – $37.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Australia (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

How Your Background Translates to This Role

• Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
• Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
• Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
• Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.

Primary Duties & Core Execution

• Follow up with prospective clients who requested information but have not yet selected an appointment slot.
• Interact with interested inbound prospects through live website chat and text inquiry channels.
• Send digital calendar invites, confirmation emails, and automated SMS appointment reminders.
• Review daily scheduling capacity across different time zones to optimize calendar bookings.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Digital calendar scheduling (Calendly / Google)
• Lead status tracking
• Professional demeanor via chat
• Polite persuasion & clarity
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.

Q: How fast can I start working after completing the application?
A: Applications are reviewed on a rolling daily basis. Qualified candidates typically receive orientation credentials and shift selection access within 2 to 5 business days.

Q: Is paid time off (PTO) provided for active contractors and associates?
A: Associates accrue personal flexibility days and holiday scheduling credits starting after their first 30 days of active shift completion.

Ready to get started? Click Apply Now below to access the verified direct application portal for Lakeside Career Partners.