Online Chat Appointment Coordinator

Step into the modern digital workspace with Riverton Career Group as a Online Chat Appointment Coordinator. Operating within cybersecurity monitoring and trust & safety operations, this role provides hands-on mastery of leading cloud tools and flexible hours (part-time or full-time).

Position Overview

• Role: Online Chat Appointment Coordinator (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Riverton Career Group
• Sector Focus: Specialized in cybersecurity monitoring and trust & safety operations (platform safety and moderation).
• Hourly Compensation: $26.00 – $37.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Chicago, IL (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

Modern Software Stack & Collaboration Tools

• Cloud Workspace: Google Workspace and cloud spreadsheets for daily logging and verification.
• Ticketing & Support Portals: Modern helpdesk interfaces with searchable macro libraries and response playbooks.
• Team Channels: Asynchronous Slack and messaging spaces for quick supervisor check-ins and peer advice.
• Security Protocols: Secure, two-factor authenticated web portals ensuring safe customer data handling.

Daily Operational Duties

• Follow up with prospective clients who requested information but have not yet selected an appointment slot.
• Interact with interested inbound prospects through live website chat and text inquiry channels.
• Send digital calendar invites, confirmation emails, and automated SMS appointment reminders.
• Review daily scheduling capacity across different time zones to optimize calendar bookings.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Digital calendar scheduling (Calendly / Google)
• Lead status tracking
• Professional demeanor via chat
• Polite persuasion & clarity
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Can I do this work using only a smartphone or tablet?
A: Yes. Many of our digital messaging and entry-level support assignments are fully optimized for modern mobile browsers, tablets (iPad/Android), and laptops, provided you have a stable internet connection.

Q: Can I work from a shared workspace, library, or home office?
A: You may work from any secure, quiet location with dependable private Wi-Fi that allows you to maintain focus and safeguard customer confidentiality.

Ready to get started? Click Apply Now below to access the verified direct application portal for Riverton Career Group.