Remote Chat Usability Evaluator

Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Riverton Career Group values your transferable interpersonal skills for our Remote Chat Usability Evaluator opening featuring flexible hours (part-time or full-time).

Position Overview

• Role: Remote Chat Usability Evaluator (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Riverton Career Group
• Sector Focus: Specialized in cybersecurity monitoring and trust & safety operations (platform safety and moderation).
• Hourly Compensation: $25.00 – $35.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Iowa (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

How Your Background Translates to This Role

• Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
• Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
• Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
• Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.

Primary Duties & Core Execution

• Capture screen recordings or annotated screenshots illustrating unexpected interface glitches.
• Navigate digital mobile apps, web stores, and client portals following provided test scripts.
• Complete standardized evaluation rubrics for newly released features and checkout workflows.
• Verify that automated chatbot responses produce accurate, helpful answers to user prompts.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Smartphone/tablet app navigation
• Bug reporting & screenshot capture
• Following testing task scripts
• Clear written feedback drafting
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Ready to get started? Click Apply Now below to access the verified direct application portal for Riverton Career Group.