Remote Written Customer Support Agent
Integrity, confidentiality, and dependable record verification are foundational to our mission at Bayshore Workforce Solutions. We have an immediate remote opening for a Written Customer Support Agent featuring work from smartphone, tablet, or laptop.
Position Overview
- Role: Written Customer Support Agent (Work From Smartphone, Tablet, or Laptop)
- Hiring Organization: Bayshore Workforce Solutions
- Sector Focus: Specialized in real estate technology, property management and tenant portals (proptech digital operations).
- Hourly Compensation: $26.00 – $36.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Montana (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Fully compatible with smartphone, tablet, laptop, or desktop devices with simple digital onboarding.
Security & Compliance Standards
- Data Privacy Protection: Safeguard user personal records in strict compliance with digital privacy standards.
- Secure Login Protocols: Maintain private password hygiene and adhere to two-factor verification practices.
- Audit Trail Integrity: Accurately log every account update, verification note, and ticket status change.
- Confidentiality Agreement: Execute standard telecommute non-disclosure agreements during virtual onboarding.
Core Tasks & Deliverables
- Coordinate with technical engineering teams when complex platform bugs are identified.
- Follow standard operating procedures (SOPs) to issue account updates, refunds, and access credentials.
- Draft personalized, empathetic email responses adapted from core support macros.
- Conduct post-resolution satisfaction audits to confirm customer inquiries are 100% resolved.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Fully compatible with smartphone, tablet, laptop, or desktop devices with simple digital onboarding.
- Accurate account troubleshooting
- Help desk ticketing (Zendesk / Freshdesk)
- Template & macro personalization
- Attention to procedural detail
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Montana (Remote) (MT, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Non-Phone Email Support Specialist
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Accurate account troubleshooting and your preferred weekly schedule.
Frequently Asked Questions
Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.
Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.
Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.
Ready to get started? Click Apply Now below to access the verified direct application portal for Bayshore Workforce Solutions.
Confirm Your Qualification for Written Customer Support Agent
Immediate hire position ($26–$36/hr). Verify your hardware and availability below.
Ready to Start Your Remote Career?
Positions for Written Customer Support Agent are filled on a first-come basis. Apply now to begin your onboarding.
Apply Now — Immediate Start