Non-Phone Email Support Specialist

Experience true workplace independence with Bayshore Workforce Solutions as a Non-Phone Email Support Specialist. Supporting partners across real estate technology, property management and tenant portals, this role eliminates rigid micromanagement in favor of autonomous task completion and weekend & evening shifts (high flexibility).

Position Overview

• Role: Non-Phone Email Support Specialist (Weekend & Evening Shifts (High Flexibility))
• Hiring Organization: Bayshore Workforce Solutions
• Sector Focus: Specialized in real estate technology, property management and tenant portals (proptech digital operations).
• Hourly Compensation: $27.00 – $37.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (New Mexico (Remote)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.

Autonomous Work Environment

• Results-Oriented Pacing: Focus on quality task execution rather than strict minute-by-minute surveillance.
• Asynchronous Communication: Receive daily instructions and shift handoffs through organized cloud channels.
• Self-Directed Breaks: Manage your daily energy with flexible rest intervals during active shifts.
• Predictable Task Queues: Access organized assignments ready for processing immediately upon login.

Essential Responsibilities

• Respond accurately and thoroughly to customer support tickets and email inquiries.
• Achieve target ticket resolution speed while maintaining exceptional service quality.
• Coordinate with technical engineering teams when complex platform bugs are identified.
• Follow standard operating procedures (SOPs) to issue account updates, refunds, and access credentials.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
• Clear written English
• Independent problem solving
• Accurate account troubleshooting
• Help desk ticketing (Zendesk / Freshdesk)
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.

Q: Can I work from a shared workspace, library, or home office?
A: You may work from any secure, quiet location with dependable private Wi-Fi that allows you to maintain focus and safeguard customer confidentiality.

Q: Can I do this work using only a smartphone or tablet?
A: Yes. Many of our digital messaging and entry-level support assignments are fully optimized for modern mobile browsers, tablets (iPad/Android), and laptops, provided you have a stable internet connection.

Ready to get started? Click Apply Now below to access the verified direct application portal for Bayshore Workforce Solutions.