Remote Online Customer Care Associate
Step into the modern digital workspace with Highland Remote Careers as a Online Customer Care Associate. Operating within financial technology, payment billing and merchant care, this role provides hands-on mastery of leading cloud tools and 100% non-phone work from home.
Position Overview
- Role: Online Customer Care Associate (100% Non-Phone Work From Home)
- Hiring Organization: Highland Remote Careers
- Sector Focus: Specialized in financial technology, payment billing and merchant care (fintech user operations).
- Hourly Compensation: $26.00 – $36.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Atlanta, GA (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Pure digital workflow with zero incoming phone calls — 100% chat, email, and spreadsheet tasks.
Modern Software Stack & Collaboration Tools
- Cloud Workspace: Google Workspace and cloud spreadsheets for daily logging and verification.
- Ticketing & Support Portals: Modern helpdesk interfaces with searchable macro libraries and response playbooks.
- Team Channels: Asynchronous Slack and messaging spaces for quick supervisor check-ins and peer advice.
- Security Protocols: Secure, two-factor authenticated web portals ensuring safe customer data handling.
Daily Operational Duties
- Investigate billing discrepancies and verify user subscription statuses.
- Respond accurately and thoroughly to customer support tickets and email inquiries.
- Achieve target ticket resolution speed while maintaining exceptional service quality.
- Coordinate with technical engineering teams when complex platform bugs are identified.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Pure digital workflow with zero incoming phone calls — 100% chat, email, and spreadsheet tasks.
- Help desk ticketing (Zendesk / Freshdesk)
- Template & macro personalization
- Attention to procedural detail
- Time management & queue pacing
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Atlanta, GA (Remote) (GA, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Non-Phone Email Support Specialist
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Help desk ticketing (Zendesk / Freshdesk) and your preferred weekly schedule.
Frequently Asked Questions
Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.
Q: Can I choose my own working hours (part-time vs full-time)?
A: Yes. Shifts are available across morning, afternoon, evening, and weekend windows. You can customize your schedule between 15 to 40 hours per week depending on availability.
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Ready to get started? Click Apply Now below to access the verified direct application portal for Highland Remote Careers.
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