Remote Written Customer Support Agent
Integrity, confidentiality, and dependable record verification are foundational to our mission at Bayshore Workforce Solutions. We have an immediate remote opening for a Written Customer Support Agent featuring no degree or prior experience required.
Position Overview
- Role: Written Customer Support Agent (No Degree or Prior Experience Required)
- Hiring Organization: Bayshore Workforce Solutions
- Sector Focus: Specialized in real estate technology, property management and tenant portals (proptech digital operations).
- Hourly Compensation: $25.00 – $35.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Connecticut (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: No college degree or prior experience required — comprehensive paid training provided from day one.
Security & Compliance Standards
- Data Privacy Protection: Safeguard user personal records in strict compliance with digital privacy standards.
- Secure Login Protocols: Maintain private password hygiene and adhere to two-factor verification practices.
- Audit Trail Integrity: Accurately log every account update, verification note, and ticket status change.
- Confidentiality Agreement: Execute standard telecommute non-disclosure agreements during virtual onboarding.
Core Tasks & Deliverables
- Document recurring user feedback and bug reports to assist product development teams.
- Investigate billing discrepancies and verify user subscription statuses.
- Respond accurately and thoroughly to customer support tickets and email inquiries.
- Achieve target ticket resolution speed while maintaining exceptional service quality.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: No college degree or prior experience required — comprehensive paid training provided from day one.
- Time management & queue pacing
- Customer de-escalation via email
- Clear written English
- Independent problem solving
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Connecticut (Remote) (CT, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Non-Phone Email Support Specialist
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Time management & queue pacing and your preferred weekly schedule.
Frequently Asked Questions
Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.
Q: Can I work from a shared workspace, library, or home office?
A: You may work from any secure, quiet location with dependable private Wi-Fi that allows you to maintain focus and safeguard customer confidentiality.
Q: Can I do this work using only a smartphone or tablet?
A: Yes. Many of our digital messaging and entry-level support assignments are fully optimized for modern mobile browsers, tablets (iPad/Android), and laptops, provided you have a stable internet connection.
Ready to get started? Click Apply Now below to access the verified direct application portal for Bayshore Workforce Solutions.
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Immediate hire position ($25–$35/hr). Verify your hardware and availability below.
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