Remote Online Help Desk Coordinator
Transitioning from retail, hospitality, customer service, or administrative positions into work-from-home employment? Stonegate Workforce Group values your transferable interpersonal skills for our Online Help Desk Coordinator opening featuring flexible hours (part-time or full-time).
Position Overview
- Role: Online Help Desk Coordinator (Flexible Hours (Part-Time or Full-Time))
- Hiring Organization: Stonegate Workforce Group
- Sector Focus: Specialized in supply chain logistics, freight tracking and dispatch care (logistics operational care).
- Hourly Compensation: $25.00 – $35.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Rhode Island (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
How Your Background Translates to This Role
- Customer Empathy: Translate face-to-face service patience into clear, supportive digital messaging.
- Multitasking Under Pressure: Balance concurrent chat inquiries or data logs without sacrificing attention to detail.
- Problem Resolution: Utilize provided playbooks to quickly answer common customer questions and resolve issues.
- Dependability: Consistently attend scheduled shift windows and maintain open communication with team leads.
Primary Duties & Core Execution
- Investigate billing discrepancies and verify user subscription statuses.
- Respond accurately and thoroughly to customer support tickets and email inquiries.
- Achieve target ticket resolution speed while maintaining exceptional service quality.
- Coordinate with technical engineering teams when complex platform bugs are identified.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
- Help desk ticketing (Zendesk / Freshdesk)
- Template & macro personalization
- Attention to procedural detail
- Time management & queue pacing
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Rhode Island (Remote) (RI, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Non-Phone Email Support Specialist
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Help desk ticketing (Zendesk / Freshdesk) and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: What happens if I encounter technical issues during my shift?
A: A dedicated internal technical support team is available via real-time messaging channels to assist with password resets, software access, and system troubleshooting.
Q: What minimum internet download speed is required?
A: A standard broadband or mobile Wi-Fi connection with at least 15 Mbps download speed is recommended for smooth real-time chat ticketing and cloud database updates.
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