Remote Remote Help Desk & Ticket Specialist
Integrity, confidentiality, and dependable record verification are foundational to our mission at Redwood Talent Solutions. We have an immediate remote opening for a Remote Help Desk & Ticket Specialist featuring flexible hours (part-time or full-time).
Position Overview
- Role: Remote Help Desk & Ticket Specialist (Flexible Hours (Part-Time or Full-Time))
- Hiring Organization: Redwood Talent Solutions
- Sector Focus: Specialized in eCommerce customer operations and logistics (digital marketplace support).
- Hourly Compensation: $25.00 – $35.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (North Dakota (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
Security & Compliance Standards
- Data Privacy Protection: Safeguard user personal records in strict compliance with digital privacy standards.
- Secure Login Protocols: Maintain private password hygiene and adhere to two-factor verification practices.
- Audit Trail Integrity: Accurately log every account update, verification note, and ticket status change.
- Confidentiality Agreement: Execute standard telecommute non-disclosure agreements during virtual onboarding.
Core Tasks & Deliverables
- Document recurring user feedback and bug reports to assist product development teams.
- Investigate billing discrepancies and verify user subscription statuses.
- Respond accurately and thoroughly to customer support tickets and email inquiries.
- Achieve target ticket resolution speed while maintaining exceptional service quality.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
- Time management & queue pacing
- Customer de-escalation via email
- Clear written English
- Independent problem solving
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in North Dakota (Remote) (ND, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Non-Phone Email Support Specialist
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Time management & queue pacing and your preferred weekly schedule.
Frequently Asked Questions
Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: Can I choose my own working hours (part-time vs full-time)?
A: Yes. Shifts are available across morning, afternoon, evening, and weekend windows. You can customize your schedule between 15 to 40 hours per week depending on availability.
Ready to get started? Click Apply Now below to access the verified direct application portal for Redwood Talent Solutions.
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