Remote Non-Phone Chat & Email Specialist
Lakeside Career Partners is deploying new digital support cohorts for the Non-Phone Chat & Email Specialist position. Operating within insurance customer support and claims intake assistance, this role is fully accessible with standard consumer hardware and emphasizes weekend & evening shifts (high flexibility).
Position Overview
- Role: Non-Phone Chat & Email Specialist (Weekend & Evening Shifts (High Flexibility))
- Hiring Organization: Lakeside Career Partners
- Sector Focus: Specialized in insurance customer support and claims intake assistance (intake customer coordination).
- Hourly Compensation: $28.00 – $38.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (New Jersey (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
Hardware, Software & Workstation Standards
- Compatible Hardware: Modern laptop, desktop PC, Chromebook, iPad, or smartphone.
- Web Browser: Google Chrome, Apple Safari, or Mozilla Firefox with standard cookie support.
- Internet Speed: Minimum 15 Mbps download / 5 Mbps upload broadband or high-speed cellular Wi-Fi.
- Work Environment: Private, distraction-free home office or workspace ensuring customer privacy.
Daily Deliverables & Responsibilities
- Troubleshoot basic account, billing, and onboarding questions using pre-built response playbooks.
- Manage 2 to 3 concurrent chat sessions during peak support windows while maintaining speed.
- Share recurring customer sentiment feedback with operational product teams.
- Escalate complex technical inquiries to senior support specialists via internal channels.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Weekend, evening, and split-shift options designed to fit seamlessly around your personal schedule.
- Speedy response drafting
- Written communication skills
- Empathetic customer care
- Zendesk / LiveChat interface navigation
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in New Jersey (Remote) (NJ, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Live Chat Support Representative
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Speedy response drafting and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: How fast can I start working after completing the application?
A: Applications are reviewed on a rolling daily basis. Qualified candidates typically receive orientation credentials and shift selection access within 2 to 5 business days.
Q: Is paid time off (PTO) provided for active contractors and associates?
A: Associates accrue personal flexibility days and holiday scheduling credits starting after their first 30 days of active shift completion.
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