Remote Non-Phone Chat & Email Specialist
Brightwater Career Solutions is deploying new digital support cohorts for the Non-Phone Chat & Email Specialist position. Operating within recruitment operations, HR candidate intake and scheduling, this role is fully accessible with standard consumer hardware and emphasizes 100% non-phone work from home.
Position Overview
- Role: Non-Phone Chat & Email Specialist (100% Non-Phone Work From Home)
- Hiring Organization: Brightwater Career Solutions
- Sector Focus: Specialized in recruitment operations, HR candidate intake and scheduling (talent acquisition support).
- Hourly Compensation: $27.00 – $37.00 per hour (weekly direct deposit).
- Work Arrangement: 100% Remote / Telecommute (Montana (Remote)).
- Weekly Schedule: Flexible hours (15 to 40 hours per week).
- Core Qualification: Pure digital workflow with zero incoming phone calls — 100% chat, email, and spreadsheet tasks.
Hardware, Software & Workstation Standards
- Compatible Hardware: Modern laptop, desktop PC, Chromebook, iPad, or smartphone.
- Web Browser: Google Chrome, Apple Safari, or Mozilla Firefox with standard cookie support.
- Internet Speed: Minimum 15 Mbps download / 5 Mbps upload broadband or high-speed cellular Wi-Fi.
- Work Environment: Private, distraction-free home office or workspace ensuring customer privacy.
Daily Deliverables & Responsibilities
- Troubleshoot basic account, billing, and onboarding questions using pre-built response playbooks.
- Manage 2 to 3 concurrent chat sessions during peak support windows while maintaining speed.
- Share recurring customer sentiment feedback with operational product teams.
- Escalate complex technical inquiries to senior support specialists via internal channels.
Qualifications & Device Readiness
- Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
- Prior Experience: Pure digital workflow with zero incoming phone calls — 100% chat, email, and spreadsheet tasks.
- Speedy response drafting
- Written communication skills
- Empathetic customer care
- Zendesk / LiveChat interface navigation
- Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
- Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).
Approved for work-from-home candidates residing in Montana (Remote) (MT, USA). Applicants must possess authorization to work in their home jurisdiction with access to dependable high-speed internet.
💡 Fast-Track Application Advice for Live Chat Support Representative
Hiring leads prioritize candidates who demonstrate prompt written communication and reliable digital connectivity. When completing your direct application, highlight your familiarity with Speedy response drafting and your preferred weekly schedule.
Frequently Asked Questions
Q: What tools and software will I use on a daily basis?
A: You will collaborate using modern web-based tools including cloud spreadsheets, Slack/chat channels, and intuitive ticketing interfaces with pre-built response templates.
Q: How fast can I start working after completing the application?
A: Applications are reviewed on a rolling daily basis. Qualified candidates typically receive orientation credentials and shift selection access within 2 to 5 business days.
Q: Is paid time off (PTO) provided for active contractors and associates?
A: Associates accrue personal flexibility days and holiday scheduling credits starting after their first 30 days of active shift completion.
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