Inbound Chat Support Specialist

High standards of customer satisfaction and accuracy define our success at Brookstone Talent Network. We are seeking an attentive Inbound Chat Support Specialist to join our customer care operations specializing in food service logistics and grocery delivery support with flexible hours (part-time or full-time).

Position Overview

• Role: Inbound Chat Support Specialist (Flexible Hours (Part-Time or Full-Time))
• Hiring Organization: Brookstone Talent Network
• Sector Focus: Specialized in food service logistics and grocery delivery support (digital grocery fulfillment).
• Hourly Compensation: $26.00 – $36.00 per hour (weekly direct deposit).
• Work Arrangement: 100% Remote / Telecommute (Remote US (Pacific Time Zone / PST)).
• Weekly Schedule: Flexible hours (15 to 40 hours per week).
• Core Qualification: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).

Service Excellence Standards

• Accuracy First: Thorough verification of user account entries to prevent billing or login errors.
• Empathetic Tone: Delivering warm, patient, and solutions-oriented customer interactions across all channels.
• Timely Resolution: Maintaining swift ticket turnaround benchmarks in line with team service goals.
• Continuous Quality Improvement: Participating in brief weekly feedback reviews to sharpen support skills.

Day-to-Day Responsibilities

• Guide users step-by-step through self-service digital account features and setup wizards.
• Troubleshoot basic account, billing, and onboarding questions using pre-built response playbooks.
• Manage 2 to 3 concurrent chat sessions during peak support windows while maintaining speed.
• Share recurring customer sentiment feedback with operational product teams.

Qualifications & Device Readiness

• Academic Requirement: High school diploma, GED, or equivalent (no college degree required).
• Prior Experience: Choose your own schedule with options for day, evening, or weekend blocks (20 to 40 hrs/week).
• Zendesk / LiveChat interface navigation
• Multi-tasking & chat ticketing
• Active chat queue management
• Positive tone management
• Functional smartphone, tablet, laptop, or desktop computer with updated web browser.
• Dependable broadband or wireless internet connection (minimum 15 Mbps download speed).

Frequently Asked Questions

Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.

Q: Do I need previous customer service or technical office experience?
A: No prior experience is required. As long as you possess basic digital literacy, dependable typing skills, and a helpful demeanor, comprehensive virtual training is provided from day one.

Q: Will I receive a technology or home internet stipend?
A: Eligible active team members receive a monthly internet connectivity stipend and can qualify for home workstation equipment allowances after 60 days of consistent service.

Ready to get started? Click Apply Now below to access the verified direct application portal for Brookstone Talent Network.